Ongoing Retail Disruptions as Blue Yonder Ransomware Crisis Enters Second Week
Supply Chain Software Giant Struggles With Recovery Efforts
Nearly two weeks after a devastating ransomware attack, Blue Yonder’s supply chain management systems continue to cause significant disruptions for major retailers worldwide. The Arizona-based software provider, which powers critical retail operations for global brands, suffered the cyberattack on November 21, targeting its managed services environment.
Current Recovery Status
In a recent update on its cybersecurity incident page, Blue Yonder reported making “good progress” in restoring services. The company stated:
- Several affected customers have been successfully brought back online
- Technical teams are “actively working” with remaining clients to restore normal operations
- Full recovery timeline remains unclear
“We continue to make good progress in our recovery efforts and are working around the clock to restore all services,” the company noted in its statement.
Major Retailers Impacted by Ongoing Outages
While Blue Yonder has not disclosed the total number of affected customers, several high-profile retailers have publicly confirmed operational challenges:
- UK Supermarkets:
- Morrisons
- Sainsbury’s
- US Coffee Chain:
- Starbucks (reporting manual payroll processing for employees)
The Human Impact of Supply Chain Disruptions
The prolonged outage has forced affected businesses to implement manual workarounds for critical operations. Starbucks managers, for example, are reportedly calculating employee pay manually—a time-intensive process that highlights the widespread operational dependencies on Blue Yonder’s platforms.
Critical Questions Remain Unanswered
When contacted by TechCrunch on Monday, Blue Yonder spokesperson Marina Renneke declined to provide:
- The total number of impacted customers
- Expected timeline for full recovery
- Details about the ransomware group involved
- Whether any data was exfiltrated during the attack
This incident underscores the growing vulnerability of supply chain software providers and the cascading effects when critical business systems go offline. As the situation enters its second week, retailers and industry analysts await further updates on when normal operations might resume.
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