Got It Launches AI-Powered Knowledge-as-a-Service Platform to Connect Users with Human Experts
Got It, a Silicon Valley-based startup, has unveiled an innovative Knowledge-as-a-Service (KaaS) platform that leverages artificial intelligence to connect users with vetted human experts in real time. This cutting-edge solution aims to revolutionize how professionals, students, and consumers access specialized knowledge.
How Got It’s KaaS Platform Works
The platform operates through a unique AI-driven matching system that pairs users with experts in seconds. Key features include:
- Real-time expert bidding: Experts compete in auctions to solve user problems within fixed timeframes.
- ExpertRank algorithm: Proprietary machine learning evaluates and ranks experts based on performance metrics.
- Guaranteed service: Sessions come with quality assurances and transparent pricing.
“Our platform delivers knowledge on demand,” explained co-founder Peter Relan, a veteran entrepreneur whose YouWeb incubator helped launch companies like Discord. “When you have a complex problem, we instantly connect you with the right human expert.”
The Technology Behind the Platform
Got It’s AI engine analyzes:
- Chat session content
- Expert response quality
- User satisfaction ratings
This data continuously refines the ExpertRank system, which co-founder Hung Tran describes as “the AI heart of our platform.” While inspired by Google’s PageRank, the solution is specifically designed for personalized problem-solving rather than generic search results.
Current Offerings and Adoption
The platform currently offers two specialized services:
- Got It Pro: Business support for Excel/Google Sheets (\(4-\)6 per 20-minute session)
- Got It Study: STEM tutoring for students (\(1-\)4 per 10-minute session)
Key metrics demonstrate the platform’s success:
- 2.5 million sessions completed
- 90% 4- or 5-star user ratings
- 1.8 million combined iOS/Android users
- 25,000 approved experts from 250,000 applicants
The Future of Knowledge-as-a-Service
Industry veteran Praful Shah (WebEx, RingCentral) believes KaaS represents the next productivity revolution: “Just as IaaS transformed IT and PaaS helped developers, KaaS will empower all knowledge workers.”
Got It plans to expand its expert network and topic coverage while developing AI chatbots trained on its vast session database. The company, backed by $9 million in funding from Capricorn Investment Group and Fosun, maintains its headquarters in Silicon Valley with an R&D team in Vietnam.
Image: Got It co-founders Hung Tran and Peter Relan
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