Spotify Pulls the Plug on Car Thing: Users Demand Refunds as Device Faces Shutdown
The End of the Road for Spotify’s Car Thing
Spotify has officially announced that its Car Thing device will cease functioning after December 9, 2024, leaving customers frustrated and demanding refunds. The company had previously discontinued the hardware in July 2022 but assured users that existing units would remain operational—a promise it has now revoked.
What Happened?
- Initial Discontinuation: Spotify halted production of Car Thing in 2022, citing low demand and supply chain issues.
- Final Shutdown: In an email to users, Spotify confirmed all devices will be deactivated by year-end.
- User Backlash: Customers who paid $90 for the device are now calling for refunds, expressing disappointment on social media.
Why Car Thing Is Being Shut Down
Launched in February 2022, Car Thing was designed for drivers without built-in infotainment systems. The device connected to Spotify’s mobile app, allowing users to stream music through their car’s audio system. Despite finding a niche audience, Spotify has decided to permanently discontinue support.
“The goal of our Car Thing exploration in the U.S. was to learn more about how people listen in the car,” Spotify stated. “Now it’s time to say goodbye to the devices entirely.”
What Users Should Do
Spotify’s support page advises customers to:
- Reset their Car Thing to factory settings.
- Dispose of the device following local e-waste guidelines.
The company framed the decision as part of efforts to streamline its product lineup and focus on software improvements.
User Reactions and Refund Demands
Many Car Thing owners feel misled, having expected continued functionality. Social media platforms like Twitter (X) have seen an outpouring of frustration:
“Hey @Spotify, I’d love my money back for my perfectly functional Car Thing that will cease to work at the end of this year. Thanks.” — @sightofthesun_
No Replacement in Sight
Spotify confirmed it has no plans to release a successor to Car Thing, signaling a full retreat from the hardware market—at least for now.
Key Takeaways
- Car Thing will stop working on December 9, 2024.
- No refunds or replacements have been offered by Spotify.
- Users are voicing frustration over the sudden obsolescence of a paid product.
- Spotify is shifting focus to software enhancements over hardware ventures.
For now, Car Thing owners must prepare for the device’s impending shutdown—and hope for a change of heart from Spotify.
