UK Data Watchdog Launches Probe Into MoneyGram Cybersecurity Breach
The UK’s Information Commissioner’s Office (ICO) has officially confirmed an investigation into MoneyGram following a reported data breach at the global money transfer giant.
Key Details of the Investigation
- The ICO received a mandatory breach report from MoneyGram under UK data protection laws
- Organizations must report breaches within 72 hours of discovery under GDPR regulations
- The investigation follows a significant cybersecurity incident that caused multi-day service outages
“We have received a report from MoneyGram and will be making enquiries,” stated ICO spokesperson Lucy Milburn in an exclusive statement to TechCrunch.
Scope of the Potential Breach Remains Unclear
As the world’s second-largest money transfer service, MoneyGram processes transactions for:
- Over 50 million customers annually
- Operations across 200+ countries and territories
- Major partners including Bank of Jamaica and UK Post Office
Despite the scale of potential exposure, MoneyGram has provided minimal details about:
- What customer data may have been compromised
- The nature of the cybersecurity incident
- Full restoration timelines
Ongoing Service Disruptions and Communication Issues
The company experienced significant operational challenges:
- Website and app offline for nearly a week
- Both digital and in-person transactions disrupted
- Limited communication via X/Twitter updates only
While MoneyGram claims services are gradually restoring, TechCrunch verification on Friday found:
- The mobile app remained non-functional
- No breach details on the restored website
- No response to multiple media inquiries
Timeline of Events
- Initial Outage: Systems first went offline September 21
- Official Acknowledgment: Confirmed cybersecurity incident September 24
- Partial Restoration: Digital services reportedly resumed September 26
- Ongoing Issues: Pending transactions still being processed as of last update
This developing story represents one of the most significant financial service disruptions in recent months, with potential implications for data protection compliance and customer trust in cross-border payment systems.
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