Blissfully Expands Beyond SaaS Management to Full-Suite IT Solutions for Midmarket
From SaaS Tracking to Comprehensive IT Management
Founded in 2016, Blissfully initially focused on helping businesses track and optimize their SaaS usage. Recognizing evolving needs—particularly among midmarket companies—the company has now expanded its offerings to encompass broader IT management services.
“Our vision was always about redefining IT in the SaaS era,” explains Ariel Diaz, Blissfully’s co-founder and CEO. “We started with SaaS management, then expanded to employee onboarding and offboarding. Now, we’re taking the next logical step: delivering a full IT management platform.”
Why the Expansion Makes Sense
Blissfully’s pivot reflects broader industry trends:
- Growing SaaS dominance: SaaS now accounts for a significant portion of IT budgets and operations
- Midmarket gap: Larger enterprises have tools like ServiceNow, but midmarket firms lack comprehensive solutions
- Remote work demands: The pandemic accelerated need for distributed IT management capabilities
New Platform Features
The enhanced platform retains Blissfully’s core SaaS management capabilities while adding four critical new components:
1. IT Asset Management
- Track all IT assets, including hardware and traditional software
- Unified view alongside SaaS applications
2. Help Desk & Ticketing System
- Handle IT requests beyond SaaS workflows
- Streamlined issue resolution processes
3. Role-Based Access Control
- Granular permissions for IT management functions
- Critical for distributed teams during remote work
4. Open API Access
- Build custom workflows and integrations
- Extend platform functionality to meet specific needs
Meeting Midmarket Needs
“We’ve reached maturity in SaaS management,” notes Diaz. “Now we’re addressing the broader IT needs that growing companies face—services typically only available to enterprises through expensive solutions.”
The expanded platform is available immediately, positioning Blissfully as a one-stop IT management solution for midmarket organizations navigating the complexities of modern technology stacks.
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