Character AI Introduces New Teen Safety Measures Amid Growing Scrutiny

The Legal Backdrop

Character AI, the Google-backed conversational AI platform, finds itself embroiled in multiple lawsuits alleging platform misuse. Recent legal actions claim the service contributed to a teen’s *******, exposed a 9-year-old to inappropriate content, and promoted self-harm to a 17-year-old user.

New Safety Features Unveiled

In response to these challenges, Character AI has announced comprehensive safety upgrades:

  • Dedicated Teen Model: A specialized AI version for users under 18 that moderates responses on sensitive topics like violence and romance
  • Content Filtering: Enhanced input/output blocks for prohibited content
  • Usage Notifications: Alerts after 60 minutes of continuous use
  • Clearer Disclaimers: More prominent warnings that AI characters aren’t real people

With over 20 million monthly active users, these changes aim to create safer interactions on the platform where users create and converse with AI personas.

Technical Safeguards in Detail

Content Moderation Improvements

The company is developing advanced classifiers to:

  1. Detect and filter violating input language
  2. Block sensitive output content
  3. Prevent response editing that could train bots toward harmful behavior

Mental Health Protections

The platform is enhancing detection of self-harm and *******-related language, potentially triggering pop-ups with resources like the National Suicide Prevention Lifeline.

Usage Monitoring

New time-out notifications appear after 60 minutes of use, with future plans for customizable limits. This mirrors features on platforms like TikTok, Instagram, and YouTube.

Average daily usage (Sensor Tower data):

  • Character AI: 98 minutes
  • TikTok: 95 minutes
  • YouTube: 80 minutes

Addressing Professional Misrepresentation

New disclaimers will clarify that characters labeled as “psychologist,” “therapist,” or similar aren’t qualified professionals. This responds to lawsuits alleging some bots claimed to be real people or licensed therapists.

Upcoming Parental Controls

Future updates will introduce parental monitoring features showing:

  • Time spent on platform
  • Most-interacted-with characters

Company Positioning and Philosophy

Acting CEO Dominic Perella emphasized Character AI’s focus as an entertainment platform rather than an AI companion service.

“We’re creating a wholesome entertainment platform for story creation and sharing,” Perella told TechCrunch. “As we grow toward this goal, we’re evolving our safety practices to be first-class.”

Jerry Ruoti, Head of Trust and Safety, highlighted ongoing classifier updates to block prohibited content while acknowledging the challenge of preventing all personal conversations.

The Balancing Act

The company faces the complex task of:

  1. Maintaining an engaging entertainment platform
  2. Implementing robust safety measures
  3. Distinguishing between harmless personal use and dangerous interactions

As Perella noted, some personal uses—like practicing difficult conversations—can be beneficial, but the platform must identify and redirect potentially harmful dialogues.

Image Credits: Character AI


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