ConnectOnCall Data Breach Exposes Nearly 1M Patients’ Medical Records
Healthcare Answering Service Confirms Major Security Incident
ConnectOnCall, a digital answering service owned by healthcare technology firm Phreesia, has begun notifying approximately 914,138 individuals about a significant data breach that occurred in May 2024. The compromised information includes sensitive patient data shared with healthcare providers during after-hours calls.
What Information Was Exposed?
The security incident potentially exposed:
Personal Identifiers:
- Full names
- Phone numbers
- Dates of birth
- Some Social Security numbers
Protected Health Information:
- Health condition details
- Treatment information
- Prescription data
Scale of the Breach
According to mandatory filings with the U.S. Department of Health and Human Services (HHS):
- The breach affects nearly 1 million individuals
- Ranks as the 14th largest healthcare data breach of 2024 (per HHS records)
- Impacts patients who contacted healthcare providers using ConnectOnCall’s after-hours services
Company Response and Next Steps
ConnectOnCall has officially notified affected individuals about the incident. Parent company Phreesia has also published a security incident notice acknowledging the breach.
Recommended Actions for Affected Individuals:
- Monitor accounts for suspicious activity
- Review credit reports for unauthorized inquiries
- Consider credit freezes if Social Security numbers were compromised
- Stay alert for potential phishing attempts using stolen medical information
The Growing Threat to Healthcare Data
This incident highlights the increasing vulnerability of digital healthcare systems. With medical information being particularly valuable on the black market, healthcare organizations must prioritize robust cybersecurity measures to protect sensitive patient data.
Note: Patients who believe they may be affected should contact their healthcare providers for specific guidance.
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