Dialpad Joins Unicorn Club with $100M Series E Round
Cloud communications leader Dialpad has officially entered unicorn territory, securing a $100 million Series E funding round at a $1.2 billion valuation. The investment was led by OMERS Growth Equity, with participation from existing investors including Andreessen Horowitz, Google Ventures, ICONIQ Capital, and Work-Bench. This brings Dialpad’s total funding to $245 million.
Strategic Growth and Recent Acquisition
The funding announcement follows closely on the heels of Dialpad’s acquisition of Highfive, a video conferencing service specializing in mobile video and conference room hardware. This strategic move strengthens Dialpad’s position in the competitive unified communications space.
AI-Powered Communication Solutions
Dialpad has been aggressively investing in artificial intelligence capabilities:
- Launched VoiceAI in 2018
- Developed Voice Intelligence (Vi) platform featuring:
- Real-time call transcription
- Automated note-taking
- Sentiment analysis
- Advanced speech recognition
“The demand for intelligent cloud communications has skyrocketed,” said Craig Walker, Dialpad CEO. “Users want a single, smart platform for voice, video, and messaging that provides real-time insights. Our AI investments are transforming how businesses communicate.”
Market Traction and Future Plans
With 70,000+ customers including enterprise clients like Uber, Motorola Solutions, Domo, and Xero, Dialpad reports:
- $100M+ annual run rate
- 500 employees globally
The new funding will accelerate product development and market expansion to meet growing demand for AI-enhanced communication tools.
Investor Confidence in Cloud Communications
Mark Shulgan, Managing Director of OMERS Growth Equity (who will join Dialpad’s board), noted: “Dialpad has built a market-leading product in a sector with tremendous growth potential. We believe cloud-based AI solutions are just beginning their adoption curve, and Dialpad is positioned at the forefront of this transformation.”
This investment round solidifies Dialpad’s position as a major player in the evolving landscape of intelligent business communications, combining unified communications with cutting-edge AI capabilities.
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