Fidelity Confirms Major Data Breach Impacting 77,000 Customers
Fidelity Investments, a global leader in asset management, has disclosed a significant data breach that compromised the personal information of 77,099 customers. The incident, which occurred in August 2024, exposed sensitive data including Social Security numbers and driver’s license information.
Key Details of the Security Incident
- Timeline: Unauthorized access occurred between August 17-19, 2024
- Detection: Fidelity identified the breach on August 19 and immediately terminated access
- Scope: Affected customers across multiple states
How the Breach Occurred
According to official filings with Maine’s attorney general, the breach originated through:
- Two newly created customer accounts that were used to gain access
- Fraudulent requests submitted to an internal document database
“The third party accessed and retrieved certain documents related to Fidelity customers by submitting fraudulent requests,” the company stated in New Hampshire filings.
What Information Was Compromised?
The exposed data includes:
- Full names
- Social Security numbers
- Driver’s license details
Fidelity confirmed in Massachusetts filings that these sensitive documents were accessed through their internal systems.
Company Response and Customer Impact
Fidelity spokesperson Michael Aalto assured that:
- No customer accounts or funds were accessed
- Immediate action was taken to secure systems
- Affected customers are being notified
With over 51 million individual investors and $14.1 trillion in customer assets (as of June 2024), this incident represents a significant security event for the financial services giant.
Important Notes for Affected Customers
- Monitor financial accounts for suspicious activity
- Consider credit monitoring services
- Watch for official communications from Fidelity
At the time of reporting, Fidelity had not published information about the breach on its corporate website. The company declined to provide additional details about how the breach escalated from two accounts to affecting thousands of customers.
This story has been updated with additional information from state filings and company statements.
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