Is TikTok’s Growth Slowing Down? The Impact of TikTok Shop on User Engagement

TikTok dominated 2023 as the world’s top app by downloads and consumer spending. However, it lagged behind Meta-owned platforms like Facebook, WhatsApp, Instagram, and Messenger in monthly active users, securing only the fifth spot. Now, new data suggests TikTok’s explosive growth is decelerating—raising questions about whether its aggressive push into e-commerce via TikTok Shop is to blame.

TikTok’s Slowing Growth: The Data

According to Sensor Tower, TikTok’s user growth has slowed significantly:

  • 2022: 12% year-over-year quarterly growth in monthly active users (MAUs)
  • 2023: Just 3% year-over-year quarterly growth

This decline coincides with TikTok’s expansion of TikTok Shop, its in-app e-commerce feature.

The Rise of TikTok Shop

TikTok began testing Shop in the U.S. in November 2022, partnering with brands like PacSun, Revolve, and KimChi Chic. By September 2023, it officially launched, aiming to capitalize on the viral “TikTok made me buy it” trend. Additional efforts included:

  • Trendy Beat: A UK-based shopping section selling ByteDance-owned products
  • Affiliate Program: Allowing creators to earn commissions on promoted products

User Backlash: Is TikTok Becoming an Ad Hub?

Despite its growth, TikTok Shop has faced criticism:

  • Users complain of an “ad-filled wasteland” (Business Insider)
  • Reddit threads highlight frustration with constant shopping pitches (Reddit)
  • Some creators report decreased engagement due to over-commercialization

TikTok Shop’s Performance vs. User Sentiment

While TikTok Shop’s Seller app grew 230% YoY (Q4 2022–Q4 2023), its MAUs remain small (~6M) compared to TikTok’s 1.4B global users. Meanwhile, Instagram—which removed its Shop tab in 2023—hasn’t seen a significant user shift from TikTok, per Sensor Tower.

The Broader Social Commerce Challenge

Industry trends suggest challenges for TikTok Shop:

  • Live shopping thrived during the pandemic but now accounts for just 5% of U.S. e-commerce (TIME)
  • U.S. consumers prefer traditional shopping over in-video purchases—though trends still influence buying behavior

What’s Next for TikTok?

Despite slowing growth, TikTok remains a powerhouse. However, balancing user experience with monetization will be critical. If complaints persist, Instagram Reels could emerge as a cleaner alternative—though data shows no mass exodus yet.

Data sources: Sensor Tower, Appfigures


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