Console Secures $6.2M Seed Funding to Automate IT Tasks with AI
The Problem: IT Teams Buried Under Mundane Tasks
Anyone who’s ever been locked out of their work computer understands the frustration of waiting for IT support. Help desk teams are often overwhelmed with repetitive tasks—password resets, app access requests, and basic troubleshooting—leaving employees stranded and IT professionals with little time for strategic work.
The Solution: AI-Powered Automation for IT
Andrei Serban, former product lead at Rippling, recognized this inefficiency firsthand. After Rippling acquired his startup Fuzzbuzz in 2023, Serban saw an opportunity to revolutionize IT support. In 2024, he founded Console, an AI-driven platform designed to automate routine help desk tasks.
How Console Stands Out
While AI-powered IT automation isn’t new, Console differentiates itself with:
- Lightning-Fast Deployment: Integrates seamlessly with Slack, going live in weeks—not months.
- No Overhaul Required: Works alongside existing help desk systems without disruption.
- Autonomous Resolution: Handles over 50% of requests independently, escalating only complex issues to human IT staff.
Why Investors Are Betting on Console
Console’s rapid adoption by companies like Scale AI, Flock Safety, and Calendly caught the attention of Thrive Capital, leading to a $6.2 million seed funding round.
Thrive Capital’s Perspective
Vince Hankes, Thrive partner, highlighted:
- Proven AI Expertise: Thrive’s portfolio includes OpenAI and Scale AI.
- Scalability: Console’s AI improves with usage, becoming indispensable over time.
- Future Expansion: Plans to extend support to HR, finance, and legal queries.
The Vision: AI as the First Line of Employee Support
Serban envisions Console as the go-to resource for all employee assistance. “We want Console to be an employee’s first call for help,” he said. As businesses digitize further, AI-driven IT support will become critical—freeing teams to focus on innovation rather than repetitive tasks.
Key Takeaways
- Efficiency Boost: Automates 50%+ of routine IT tasks.
- Seamless Integration: Slack-compatible, with minimal setup.
- Strategic Shift: Empowers IT teams to tackle higher-value projects.
Console’s funding and rapid traction signal a growing demand for AI solutions that enhance workplace productivity without adding complexity.
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